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How satmtk Handles Your Personal Data

At satmtk, your personal data belongs to you, and we take that seriously.

Data collected only as neededEncrypted storage at restClear opt-out pathsIndian account holders coveredRetention periods disclosed

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What This Privacy Policy Covers

satmtk Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to every account holder who accesses satmtk where local law permits, including those making deposits via UPI, Paytm, PhonePe or Google Pay. We collect the minimum data required to operate your account: your name, contact details, payment identifiers and transaction history. Payment identifiers

1
— such as your UPI handle or linked Paytm number — are stored only for transaction verification and are never sold to third parties. We may share limited data with payment processors and fraud-prevention services solely to complete a transaction or investigate a dispute. Your account
2
activity, including wallet history and session logs, is retained for the period required under applicable law, after which it is deleted from our active systems.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to access, correct or delete your personal data held by satmtk, our privacy team is reachable through the channels below. We aim to respond to all data requests within 72 hours and resolve them within 30 days of receipt.

Team online

Email Privacy Team

Send a written data request to our privacy address and include your registered account email. We acknowledge every request and keep you updated through resolution.

Live Chat Support

Start a live chat session from your account dashboard and ask to be connected to the data-privacy queue. Agents are available daily and can escalate your request immediately.

In-Account Request Form

Log in and navigate to Account Settings, then select Data and Privacy. Submit your request directly from there and track its status without needing to contact support separately.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

From the moment you open an account, satmtk applies layered security practices to keep your data accurate and safe.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand page performance. You can manage cookie preferences from the settings panel in your browser or account dashboard at any time.

Account Security

Passwords are hashed using industry-standard algorithms and never stored in plain text. Two-step verification is available on your account and we recommend enabling it from the security settings page.

Data Retention

Active account data is held for as long as your account remains open. Once you close your account, transaction and identity records are retained only for the period required by applicable law, then permanently deleted.

Third-Party Sharing

We do not sell your data. We share only what is strictly necessary with payment processors like UPI networks, Paytm and PhonePe to complete transactions and with fraud-detection partners to protect your account.

Your Right to Correction

If any personal detail we hold is inaccurate — your name, address or contact number — you can correct it directly in Account Settings or by raising a request with our privacy team through live chat or email.

Data Deletion Requests

You may request full deletion of your personal data. We will confirm receipt within 72 hours and complete the deletion within 30 days, except for records we are legally required to retain for a specified period.

Common Questions About Your Data on satmtk

Below are the questions we receive most often about how satmtk collects, stores and manages your personal data. If your question is not covered here, reach our privacy team through live chat or the in-account request form.

We collect your name, email address, phone number and any payment identifiers you use — such as your UPI handle or Paytm number — to verify your account and process transactions. We collect only what is needed to operate your account.

Payment identifiers are encrypted at rest and accessible only to the systems that process your transactions. They are never stored in plain text and are not shared with any party outside our payment-processing partners.

Yes. Submit a data-access request through the in-account form under Account Settings or contact our privacy team via live chat. We will provide a full summary of the data we hold within 30 days of your request.

After account closure, we retain identity and transaction records only for the period required under applicable law. Once that period expires, the data is permanently deleted from our active systems.

No. We do not sell your data or share it for marketing purposes. The only third parties who receive your data are payment processors such as UPI networks and PhonePe, and fraud-prevention services, and only to the extent needed to complete your transactions.

Go to Account Settings, select Data and Privacy, and submit a deletion request. Alternatively, contact the privacy team via email or live chat. We acknowledge requests within 72 hours and complete them within 30 days where legally permitted.

We use session cookies for login continuity and analytics cookies to measure page performance. You can adjust your cookie preferences at any time through your browser settings or the cookie-preference panel in your account dashboard.

How satmtk Handles Your Personal Data

Reach Us About Your Data

Email Privacy Team

Live Chat Support

In-Account Request Form

How We Protect and Manage Your Information

Cookie Use

Account Security

Data Retention

Third-Party Sharing

Your Right to Correction

Data Deletion Requests

Common Questions About Your Data on satmtk

01 What personal data does satmtk collect when I open an account?

02 Is my UPI or Paytm payment data stored securely?

03 Can I see all the data satmtk holds about me?

04 How long does satmtk keep my account data after I close my account?

05 Does satmtk share my data with third parties for marketing?

06 How do I request that satmtk delete my personal data?

07 What cookies does satmtk use and how can I control them?

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